PDF Ebook , by Michael Hammer
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, by Michael Hammer
PDF Ebook , by Michael Hammer
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Product details
File Size: 622 KB
Print Length: 272 pages
Publisher: HarperCollins e-books; Revised, Updated edition (October 13, 2009)
Publication Date: October 13, 2009
Sold by: HarperCollins Publishers
Language: English
ASIN: B000FC13HW
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Amazon Best Sellers Rank:
#320,003 Paid in Kindle Store (See Top 100 Paid in Kindle Store)
I just finished reading Reengineering The Corporation by Michael Hammer & James Champy. Organizations have been traditionally structured around the division of labor, as introduced by Adam Smith. This principle stated that people work most efficiently when they have only one well understood task to perform. While this specialization has led to local effectiveness on the given task, it created complex processes to knit and combine all these simple processes together. This has for the most part created inconvenience, inefficiencies and higher cost for their respective companies and customers. From a customer viewpoint, only the overall process matters, and success is achieved when the good or service is delivered to them quickly, at the right cost and quality. While in the last century corporations were able to get away with having complex processes and inefficiencies today's forces namely "the Three Cs": Customers, Competition, and Change are driving them into unchartered teritory.What the authors introduce is the principle of Reengineering. They define reengineering as " the fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical, contemporary, measures of performance, such as cost, quality, service and speed." Although the definition sounds simple, the consequences run very deep. It involves every aspect of a company's inner working such as: organization structure, empowerment, career paths, the role of information technology etc. The book goes on to detail general principles on some common themes that evolve from such exercises such as who will reengineer, which opportunities to tackle, the enabling role of IT etc. Finally despite the fact that every company will have individual nuances when it embarks on such an effort, the authors do give some example companies that have undergone and continue to undergo reengineering efforts (Hallmark, Taco Bell etc.).One of the key learnings for me, coming from an IT background is how the authors think about IT within the reengineering effort. While they do acknowledge that IT is a great enabler of reengineering, it is by no means sufficient in and by itself. Companies that simply automate parts of a process or install systems without rethinking the processes and people around them do not reap the desired benefits and do not achieve dramatic improvements.This is a truly revolutionary book in this area, given both the scope and impact its principles can have on a corporation and how we think about them. A highly recommended must read!
There are some books that introduce new concepts or approaches that lead to changes in the way we view the world around us. Some are fads and quickly disappear into a footnote, while others become part of a stream of thought that transforms the way we manage. Reengineering the Corporation is one of the latter types of books. While it was often used as prescriptive at the time it was introduced in 1994, it has become more about the paradigms of how we view the concept of how change is designed, led and measured in business. With the advent of broad integrated business systems that logically define many business relationships, the approach recommended in the initial printing has had to evolve to accomodate the development in IT applications, however, the concept of radical change presented here remains a valuable point on the timeline of the evolution of business process managment thought. The book is well worth rereading.
Michael Hammer is the guru of business processes. Though the first edition of the book was written in 1998, the content in the book are timeless and are equally valuable and applicable today. The core idea of the book is to forget the assembly-line and specialization-oriented process design, which clouds the overall goal of producing superior output and customer value-add. Assembly-line mentality promotes specialization and gives rise to narrow job focus, which leads to misaligned incentives and undermines the overall goal of delivering value to customers. Instead, the author proposes that processes be innovated and radical re-designed and integrated horizontally. This is a classic book on business process and I would highly recommend this to anyone interested in this subject.
So many things have been written since this book that it almost seems useless to read THIS book. But I enjoy reading the original insights on occasion and connecting them with current thinking. Somewhat repetitive in terms of telling analysts they should think outside the box, and the examples used for illustrating certain points seem ancient, but overall a pretty good read.
Great book. Great information for managers and owners that really want to change their company operations. The core message is that smart companies find it no longer necessary or desirable to organize their work around Adam Smith's division of labor. Tasks orientated jobs in todays business enviornment are "obsolete. Today's world requires companies to work around and through processes. This book is a great parallel to a humaneering strategy that is promoted by Dr. Jim Pepitone at the Humaneering Institute.Question to ask. Why do we do what we do? And why do we do it the way we do? This means disregarding all existing structures and procedures and inventing completely new ways of accomplishing work.I'm excited to see that other consultants are realizing that humaneering is the new to look at an organization, specially service organizations.
Timeless book, very readable and entertaining too.
It's sometimes difficult to find good managerial books that are based on more than pure management theories. This book is an exception. A must read piece of art crafted by people with feet deeply planted into the real way of doing things at corporations.This book strains people's brain in the sense that they feel compelled to think about what is going on at work heading for a better company through reengineering established processes. Specially for me, this book also brings hope, hope that no matter how critical some process (which in many cases we are part of) may be, there is always a solution that can be pursued.But the book also comes with a major drawback. One may think that the solution for all problems is reengineering.
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